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Care Opinion

NHS at its best.

Story from nhs.uk

"NHS at its best."

About: Royal Blackburn Hospital

My wife had a accident in Clitheroe yesterday, so I took her to the Health centre, they sent us to Accrington hospital who then sent us to Blackburn hospital. Each place took very good care of my wife, when arriving at the emergency unit we were let into the room by a friendly nurse and she explained what would be happening. Yes we had a wait, but we were treated with kindness and respect, after a while we where taken to a more comfortable room, given a sandwich and a brew each.

Two doctors arrived, one with a bandage hand who was overlooking the other fantastic doctor, first class treatment from start to finish. Thank you so much xx

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Responses

Response from Royal Blackburn Hospital 12 months ago
Royal Blackburn Hospital

Submitted on 14/04/2023 at 08:42
Published on nhs.uk at 09:18

Hello Alan,

Many thanks for your positive feedback regarding the Minor Injuries Unit at Accrington Victoria Hospital and the Emergency Department at Royal Blackburn Teaching Hospital following your wife's accident. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for your wife; how kind and respectful they were towards your wife whilst in the department. It will be a pleasure to pass on your feedback to the team.

If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk

Many thanks for taking the time to share your feedback and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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