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Excellent service

Story from nhs.uk

"Excellent service"

About: Royal Blackburn Hospital

On Good Friday evening,I was experiencing extreme pain and difficulty in breathing, my husband phoned 999,the result was ambulance arrived within 30mins. The two paramedics were, professional and very kind,putting me at ease. I was transported to A&E, and after about 3hours,I was assessed by an equally professional and kind doctor, who ordered xrays, and this was done by friendly staff once again. Fortunately no fractures found and I was allowed to go home. Thankyou NHS and staff of Blackburn Royal Hospital. 5 stars from me.

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Responses

Response from Royal Blackburn Hospital 12 months ago
Royal Blackburn Hospital

Submitted on 14/04/2023 at 08:32
Published on nhs.uk at 09:12

Hello Sheila,

Many thanks for your positive feedback regarding the Emergency Department at Royal Blackburn Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for you; how kind and professional they were towards you whilst in the department. It will be a pleasure to pass on your feedback to the team.

If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk

Many thanks for taking the time to share your feedback and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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