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One small detail

Posted By Davet85

"One small detail"

About: Queen Margaret Hospital / Oral Surgery & Medicine

(as the patient),

Everything was absolutely excellent except for one small detail which I feel I should give feedback. After having had my teeth extracted I was back in the ward recovering from the general anaesthetic. I was given water to drink through a straw, it was not until the consultant passed by to check on me some hours later before my discharge that they remarked and rebuked me for drinking through a straw - explaining that it might dislodge the clots forming on the wound sites. Surely the nurse who provided me with the water and straw should have known otherwise.

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 12 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 21/04/2023 at 17:36
Published on Care Opinion at 17:36

picture of Siobhan Mcilroy

Dear Davet85

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am sorry to read that you were given a straw to drink your water when there was a risk of dislodging clots. I will ensure your comments are fedback to the team for learning.

I am pleased that every other aspect of your care was good and I hope you are recovering well. Thanks again for sharing your experience, take care and best wishes Siobhan.

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Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 12 months ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 24/04/2023 at 10:10
Published on Care Opinion at 10:10

picture of Nola Cassidy

Davet85

Thank you for taking the time to post feedback, glad to see that you were well cared for during your stay. Apologies to you for having a straw to drink with, this has been discussed and shared with the team that we should no longer give patients a straw if they are having particular surgery that there is a risk of dislodging clots.

We wish you well in your recovery

Nola and the day surgery team

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