"I found the 111 service to be useless and pointless"

I’ve used CPFT FRS on a couple of occasions. I think I may have spoken to the same person both times who I did not find helpful.

No structure, no assessment, no help, no referral on. The ONLY reason to call 111 option 2 in Cambridgeshire is if you want a referral to the Cambridge Sanctuary, which I understand is very nice.

I found the person I spoke to useless. I told them I wanted referral on to the Crisis Response team, and they told me they couldn’t refer me to anything with a response that day. Which is not very helpful if you’re actually at immediate, real risk of suicide.

I find it unutterably bizarre that the advice on the CPFT website is to call these people. Why? Who on Earth are they able to help? Certainly not people in crisis. I find it equally bizarre that CPFT have won awards for this service.

Save yourself the upsetting experience of calling people who don’t care. A&E and/or 999 and/or GPs are the only people who can help.