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Aberdeen Royal Infirmary rheumatology department

Posted By Fyvie lad 93

"Aberdeen Royal Infirmary rheumatology department"

About: Aberdeen Royal Infirmary / Rheumatology (Joint conditions)

(as the patient),

I thought it was a rather speedy service to be honest especially for something that wasn’t down as urgent. Very friendly reception staff and nurses was friendly aswell. Doctor who I seen was very helpful and made me feel listened to after having a bad experience with that department in past. Was kept in the loop inbetween appointments and the scan was done fairly quick considering long waiting lists. Again was kept in loop and offered a follow up appointment in a short time. Dr Robertson was very helpful again and I felt that appointment was of more help than in the past as they seemed to do more than any other time and i definitely felt like they were more understanding and more helpful 

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Responses

Response from Fiona Mitchelhill, Interim Chief Nurse Medicine & Unscheduled Care, Chief Nurse & Frailty Lead, NHS Grampian 12 months ago
Fiona Mitchelhill
Interim Chief Nurse Medicine & Unscheduled Care, Chief Nurse & Frailty Lead,
NHS Grampian

Submitted on 18/04/2023 at 08:50
Published on Care Opinion at 08:50

picture of Fiona Mitchelhill

Dear Fyvie lad 93

Sorry for the delay in responding to your very kind message.

Thank you for the great feedback for the rheumatology service. I will ensure this is shared with the team, including Dr Robertson. All feedback is welcomed by the team as they appreciate hearing of peoples experience.

I wish you all the best as you continue to engage with our services.

Thank you

Fiona, Chief Nurse, Medicine & Unscheduled Care

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Response from Karin Hunter, Unit Operational Manager (Acting), Division of Medicine - Unit 4, NHS Grampian 12 months ago
Karin Hunter
Unit Operational Manager (Acting), Division of Medicine - Unit 4,
NHS Grampian

Submitted on 18/04/2023 at 08:59
Published on Care Opinion at 08:59

picture of Karin Hunter

Good Morning,

I wanted to thank you very much for taking the time to share your lovely feedback with us. I am certain the team will be happy to read about your experience, and at a time when they are under such great pressure, I will be sure to share with them.

I am sorry to hear about your past experiences with the service, however delighted that the process this time has been so positive.

Many thanks

Karin Hunter

Unit Operational Manager

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