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"One of the best decisions I have ever made."

About: Bluestone Unit (In-patient wards for mental health) / Silverwood Ward

(as a staff member posting for a patient/service user),

I arrived into Sliverwood a few weeks ago and I have to say even though I was reluctant in coming in here, it was one of the best decisions I have ever made.

My niece was very good as she was able to help me with my admissions,

When I came in I felt welcomed by the staff, I got the sense that actually it does feel quite comfortable here. I like how the ward is quite modern as it brings more of a homely vibe to it.

The cleanliness of the ward is very good the cleaners are always in and out of my room as the beds are changed daily and toilets are always kept at a high standard of cleanliness.

The meals I have been receiving have been very good can’t complain about it as it’s like something you would be served at a hotel, brilliant!

Staff are always catering for our needs if we would like help with something they are there to help us.

I do feel comfortable around staff and they always tells us that they are always up for a chat which in my opinion makes me feel supported by them.

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Responses

Response from Angeline Magennis, Ward sister, Silverwood Ward, Mental Health Inpatients, Bluestone Unit, MHD, Southern Health and Social Care Trust 12 months ago
Angeline Magennis
Ward sister, Silverwood Ward, Mental Health Inpatients, Bluestone Unit, MHD,
Southern Health and Social Care Trust
Submitted on 18/04/2023 at 08:24
Published on Care Opinion at 09:52


Thank you so much for the kind words, they men a lot to the entire team. We wish you well in your recovery.

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Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust 12 months ago
Submitted on 04/05/2023 at 08:34
Published on Care Opinion at 08:34


Thank you for posting about your hospital experience we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the food and cleanliness of the ward to the Catering & Domestic Services Team

Best wishes

Response from Jennie Lee Simms, Lead Nurse Bluestone, MHD, Southern Health and Social Care Trust 12 months ago
Jennie Lee Simms
Lead Nurse Bluestone, MHD,
Southern Health and Social Care Trust
Submitted on 07/05/2023 at 11:11
Published on Care Opinion at 11:11


Thank you for sharing your story with us and we are so pleased to hear that you feel welcomed and supported by the staff team

We are also pleased to hear that the ward felt clean, comfortable and homely and you have enjoyed your meals

we will share this positive feedback with Silverwood team and would like to wish you well for your future

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