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"The team members are very good at listening"

About: Bluestone Unit (In-patient wards for mental health) / Gillis Ward

(as a staff member posting for a patient/service user),

My time in Gillis has been very good due to the staff making it very enjoyable. They are just brilliant as they always come over to see me and check in on me. They have been very friendly, kind, understanding and very supportive. They had that special calming effect, which makes it easier to talk to them. I feel very happy with the staff on the ward. I wouldn’t ask for any other team to look after me as I just want this one. I cannot thank them all enough. The cleanliness of the ward is very good they are always going about either brushing or moping the floors. The food has also been very good - I enjoy the Shepard’s pie with the chocolate pudding and custard for dessert. The team members are very good at listening to me and with their support, they help me with my everyday activities. I cannot think of any way that the team can improve, they all are so helpful. Not one of the team members have ever looked down at me and this made me feel like I was someone and I am important. I feel like they have been my friends for years. Please keep up the good work.

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Responses

Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust 12 months ago
Submitted on 04/05/2023 at 08:39
Published on Care Opinion at 08:39


Thank you for posting about your hospital experience we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the food and cleanliness of the ward to the Catering & Domestic Services Team

Best wishes

Response from Jennie Lee Simms, Lead Nurse Bluestone, MHD, Southern Health and Social Care Trust 11 months ago
Jennie Lee Simms
Lead Nurse Bluestone, MHD,
Southern Health and Social Care Trust
Submitted on 07/05/2023 at 11:07
Published on Care Opinion at 11:07


Thank you for sharing your story with us and we are so pleased to hear of your positive experience in Gillis ward

It is great to hear that the staff have been friendly, kind, understanding and supportive towards you and that you have enjoyed the daily activities provided.

We are also pleased to hear that you enjoy the food and the ward environment is clean and tidy

We will pass this feedback on to the Gillis team and would like to wish you well for the future

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