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Care Opinion

Inappropriate system

Posted By Cookie@2023

"Inappropriate system"

About: NHS 24 / NHS 24 (111 service)

(as a relative),

6 times we were cut off, each time after 15 minutes, whilst on hold. A lady in her seventies in excruciating pain.

I feel it is an inappropriate system and a disgusting process and am not surprised the A&E departments are overrun

Still not been able to get through to NHS 24 , will have to call 999 to access any out of hours medical advice.  

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 12 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 07/04/2023 at 07:07
Published on Care Opinion at 07:07

picture of Dawn Orr

Dear Cookie@2023,

Thank you for taking the time to post your experience of trying to access NHS 24. I am keen to explore your experience further.

Please can you contact me on email at Patient.Experience@nhs24.scot.nhs.uk and provide me with the telephone number you used to contact NHS 24 along with approximate times and the date on which you made these calls. We will then be able to further investigate the reasons for your calls being disconnected.

I hope you were able to access the services you required, I look forward to hearing from you.

Thanks again

Dawn

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