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Quick ambulance response

Posted By indiabf59

"Quick ambulance response"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance

(as a relative),

In mid March I called an ambulance for my husband. it was 5.30 in the morning and he was struggling for breath. The operator was brilliant, kept talking and stayed on the line until paramedic arrived some 10 minutes later, closely followed by an ambulance.

We just want to say thank you, I feel people may be quick to complain, but we were so relieved for the quick response. We live in a rural location and it takes 20 minutes to drive to nearest hospital. The crew were really reassuring, caring and helpful.

So thank you NHS, my husband is now home and recovered

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Responses

Response from Kathryn Kerr, Patient Experience Manager, East Of England Ambulance Service NHS Trust 13 months ago
Kathryn Kerr
Patient Experience Manager,
East Of England Ambulance Service NHS Trust

Submitted on 04/04/2023 at 09:42
Published on Care Opinion at 09:56

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved.

In your email could you please quote KK040423-001 and I will be able to link the information to your feedback.

Thank you again for your kind words of appreciation.

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