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"My experience has been very reassuring"

About: Bluestone Unit (In-patient wards for mental health) / Bronte Ward

(as a staff member posting for a patient/service user),

My experience has been very reassuring and I would recommend this Unit (Bluestone Bronte Ward)  to any person who is in need of this treatment, as someone who suffers with very severe anxiety and panic attacks I felt coming here has really helped me cope with everything and get the medication and treatment I need. I just cant single out one person as they are all just fantastic from the cleaners right to the consultants everyone treats you with dignity and respect.

Another nurse, Niamh when I first arrived ensured a seamless approach & a full handover to Rachel the nurse who completed her paperwork upon admission to the ward everything was done so simple and there was no wait at all. All the staff were amazing at lending a hand when it is need any time i have asked for something they have just gone and done it their kindness is the main reason why i was able to settle in. The care has continued to be of a very high quality from when i arrived till now. Thank you. You all made an incredibly hard time slightly easier and I am forever grateful.

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Responses

Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust 13 months ago
Submitted on 05/04/2023 at 14:40
Published on Care Opinion at 14:40


Thank you for posting about your experience in we do welcome all feedback to help us improve the service we offer.

I will ensure to share your kind feedback with the team.

Best Wishes

Response from Jennie Lee Simms, Lead Nurse Bluestone, MHD, Southern Health and Social Care Trust 12 months ago
Jennie Lee Simms
Lead Nurse Bluestone, MHD,
Southern Health and Social Care Trust
Submitted on 07/05/2023 at 13:09
Published on Care Opinion at 13:09


Thank you for sharing your story with us

We are so pleased to hear that you have had a positive experience in Bronte Ward and staff have been kind and treated you with dignity and respect. It is great to hear that you have found your care to be of a high quality and that your care and treatment has helped you through a very difficult time

We will share your lovely feedback with Niamh, Rachel and the rest of Bronte team and would like to wish you well for the future

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