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Care Opinion

My hospital journey

Posted By Carol d

"My hospital journey"

About: Antrim Area Hospital / Accidents & Emergency

(as the patient),

My journey through Antrim ED was such a positive experience from triage to the area I was to be allocated for my care. As a patient I was well informed treated with dignity and respect . Received my treatment with speed and with great accuracy. My doctor at ED, Dr  Addy he was so informative and examined and explained everything to me in a level that I understood. Never talking over me but reassuring.

The sister and staff nurse on duty where extremely friendly and made me feel so much at ease as I was so so anxious. They explained everything to me. Their knowledge far extends their own roles. They juggle so many tasks but seemed to take it in their stride. I want to acknowledge that team and all the ED team which I came across on my journey I would have been lost without you.

You made me feel secure in your care and that is a skill. So today I want to lift up and praise this service that often gets knocked. These are hard working people, caring people who deserve recognition not just from me but the general public . 

Again thank you. Thank you really isn't enough .

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Responses

Response from Mark McCrudden, Assistant Director, Emergency and Urgent Pathways, Northern Health and Social Care Trust 13 months ago
Mark McCrudden
Assistant Director, Emergency and Urgent Pathways,
Northern Health and Social Care Trust

Submitted on 05/04/2023 at 21:09
Published on Care Opinion at 21:09

Dear Carol D

thank you for your kind feedback on your attendance at Antrim ED. the staff have been working under extreme pressure over the last 18 months and im sure your story will give them a great lift

I have shared it with my medical and nursing colleagues this evening

I hope you are continuing your recovery after your attendance

Mark

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Update posted by Carol d (the patient)

I trust that the staff involved gets acknowledged for their hard work and dedication in their job roles. Thank you

Response from Mark McCrudden, Assistant Director, Emergency and Urgent Pathways, Northern Health and Social Care Trust 13 months ago
Mark McCrudden
Assistant Director, Emergency and Urgent Pathways,
Northern Health and Social Care Trust

Submitted on 06/04/2023 at 12:44
Published on Care Opinion at 12:44

Hi Carol D

yes absolutely. all staff named will have this shared with them and I will make sure to mention at our team meetings

Mark

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Update posted by Carol d (the patient)

Thank you so much Mark

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