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"Fabulous care provided at the Syncope Clinic"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Outpatients

(as a relative),

Last year my husband was involved in an accident when he became unwell whilst driving his car. He passed out at the wheel and became conscious when he collided with another vehicle. Fortunately, none of the drivers were injured but he had no idea what had happened.

We immediately attended the Emergency Department at The Queen Elizabeth University Hospital (QEUH) and following examinations there were no obvious health conditions identified. The Registrar suggested that he may have fainted and referred him to the Syncope Clinic.

Syncope Clinic

At the appointment we met my husband’s consultant Doctor Mitchell, from the onset she was kind and compassionate and we believed that she really cared about what had happened. She took the time to listen carefully to my husband’s story and then provided a clear plan of care.

My husband underwent a series of investigations and thankfully, all his results came back normal. Having had a thorough MOT we both felt reassured and relieved that there was nothing sinister going on and that this event was a one-off.

We would like to thank all the skilled healthcare workers who supported my husband during a very vulnerable time in his life. We are grateful to Dr. Mitchell for all her support and reassurance as she took the time to listen to our concerns. The Syncope Clinic is a wonderful and valuable service and we feel truly grateful that it was there for us in our hour of need.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 13 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 31/03/2023 at 08:57
Published on Care Opinion at 08:57


picture of Kevin Torbet

Dear Simba1

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear your husband was involved in an car accident and had to be seen in the A&E Department of the Queen Elizabeth University Hospital.

I can only begin to imagine how worried you and your family must have been, so it was great to hear, after some assessments he got the all clear and was referred to the Syncope Clinic for future investigations.

I was happy to hear the care and treatment he received from Doctor Mitchell in the Syncope Clinic was of a high standard and she took the time to answer any questions you both may have had.

I will be sure to pass on your thanks to Doctor Mitchell and the team who I'm sure will be touched to hear such lovely feedback.

I hope your husband is feeling better and on the mend back at home.

Kind regards

Kevin

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