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Well worth the wait

Story from nhs.uk

"Well worth the wait"

About: University Hospital Of North Tees

Turned up Saturday night unit was extremely busy. Staff apologised for likely long wait. My wife was extremely dehydrated after a4 week bout of flu something similar

The live patient indicator screen indicated we could expect the full process from beginning to end to take about 5 and 1/2 hours.

And so it did but it was well worth the wait. The staff from receptionist porters and medics were extremely sympathetic and couldn't do enough throughout the process

My wife received a full once over and obviously testing results will never be quick but how important to get instant responses within an hour or so

So thank you very much about all a credit to the organization and we are very fortunate indeed to be able to call on the services of this unit

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Responses

Response from University Hospital Of North Tees 11 months ago
University Hospital Of North Tees

Submitted on 22/05/2023 at 13:03
Published on nhs.uk at 13:05

Thank you for taking the time to leave feedback following your visit to the Trust. We really appreciate all feedback that we receive.

We are glad to hear that your wife received great treatment and that the staff you encountered were sympathetic and supportive.

Please be assured that your kind comments will be shared with the department for their awareness.

Kind regards,

Patient Experience Team

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