"A visit to A&E by ambulance"

Dear satisfied carer,

Thank you for taking the time to share your story with us. Please accept my apologies for the delay in getting back to you on here. I was very pleased to see that you were happy with all aspects of care received when you visited the Emergency Department here at the Trust.

I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure your feedback is shared with the team in the Emergency Department so they are aware of your positive experience.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

Good afternoon

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We are so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well!

Kindest regards,

Sami
Patient Engagement Team