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Excellent service

Story from nhs.uk

"Excellent service "

About: Royal Blackburn Hospital

I would like to praise all the staff that was helping my mum yesterday they worked very fast with her treatment she was triage and a plan in place and antibiotics and fluids started within 45mins all the staff was amazing explained everything that was going to happen also they made mum feel comfortable I can't fault them yesterday excellent service you all deserve a medal in them busy environments thank you again xxxxz

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Responses

Response from Royal Blackburn Hospital 13 months ago
Royal Blackburn Hospital

Submitted on 27/03/2023 at 12:22
Published on nhs.uk at 19:55

Dear Amy

Many thanks for your feedback regarding the care and treatment provided to your mum at the Emergency Department at Royal Blackburn Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback.

If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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