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Please Thank everyone on my behalf

Posted By violetek47

"Please Thank everyone on my behalf"

About: Central Middlesex Hospital / General surgery

(as the patient),

I had to have for a biopsy done at CMH ACAD section. Each time I got there my heart beat shot up to 115+ (due to fear of hospitals).

After 2 visits they recommended I have the biopsy done under general Aesthetic. I was given an appointment for mid march.

The reason for writing this email is to say thank you to everyone involved in treating me on the day. The surgeon, the nurses, the anaesthetist, the ward nurses and the theatre team. Everyone did their best to assure me that I would be fine and I felt they meant it.

Just before the operation 2 theatre nurses  held my hand and assured me I will be fine. This really meant a lot and enabled me to face the operation successfully. It's sad I can't remember all the names but please pass my special thanks to everyone that helped me yesterday and also the staff and the doctors from the 2 previous appointments.

I really wish I had written their names down and thanked them personally in this email.

I remember Bhavna who made a lot of effort to assure me I will be fine while I was waiting.

Please Thank everyone on my behalf.

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Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust 13 months ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust

Submitted on 22/03/2023 at 15:40
Published on Care Opinion at 15:40

Dear Violetek47,

Thank you for taking the time to leave such lovely feedback.

Hospitals can be a daunting place for many people for a range of reasons but its reassuring to hear how the professionals you had contact with were able to support you with this and create a positive experience for you.

We will pass on your thanks to the department, who I am sure will be very thankful for your kind words.

Thank you once again,

Kind Regards,

Emma Calnan - Patient Experience Officer

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