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Care Opinion

Fantastic out of hours care

Posted By empathypq97

"Fantastic out of hours care"

About: New Victoria Hospital / Out-of-hours GP service NHS 24 / NHS 24 (111 service)

(as a parent/guardian),

Want to thank the 111 service and out of hours team  at the new Victoria Royal Infirmary in Glasgow. It was a Saturday and no access to GP and was visiting in Glasgow. Excellent triaging over the phone and advice to attend despite a busy Saturday night. The staff listened and advised and treated appropriately Although 19 he has never visited the doctor or attended any out of hours and the kind reception and care helped. Brilliant service and support and just wanted to say thank you. 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 13 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 21/03/2023 at 06:50
Published on Care Opinion at 06:50

picture of Dawn Orr

Dear empathypq97,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact 111 but delighted to hear about the positive service you received from 111 and the hospital.

If you wish to share some more information with me, then I could identify the staff who managed the call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 13 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 23/03/2023 at 10:50
Published on Care Opinion at 10:50

picture of Shona Lawrence

Hi

Thank you so much for getting in touch directly. It was a pleasure to hear further from you. With the additional detail you have provided, we will indeed ensure your feedback is shared with the staff involved.

I am sure they will be delighted.

Many thanks

Shona

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Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 13 months ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 23/03/2023 at 11:49
Published on Care Opinion at 11:49

Dear empathypq97,

Thank you for taking the time to share the experience with NHS 24 and OOHs on Care Opinion.

We are pleased to hear your experience at the New Victoria that you were provided with excellent person-centered care. We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at GP Out of Hours.

If you wish to provide any further detail, then please don't hesitate to get in touch with myself at Raylene.McLaggan@ggc.scot.nhs.uk

Take care and best wishes to both of you.

Raylene McLaggan

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