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Care Opinion

Concerns not being heard

Posted By Qasim

"Concerns not being heard"

About: Bradford District Care NHS Foundation Trust / Community mental health team - south and west

(as the patient),

I was referred to the community mental health team from MyWellbeing college in December 2022.

After awaiting 4 seeks for an appointment to be made I was contacted by the CMHT team bradford for a telephone assessment in January 2023. After a 20 minute conversation with them as a telephone assessment I was discharged based on the fact I can communicate well on the phone therefore I do not require mental health help.

I reached out to many charities such as MIND and Samaritans as well as the Safe Spaces people from first response.

There is only so much a person can talk themselves out of mental health issues until clinician support and intervention is needed.

Massive wait times to access services, GPs who I find dismissive,  so I can understand why someone gets fed up after being literally being kicked from pillar to post.

As a result I can only comment on myself but my mental health is far worse off now, with a feeling of rejection and that my voice and concerns not being heard.

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Responses

Response from Wali Nazar, Senior Patient Experience Lead, Bradford District Care NHS Foundation Trust 14 months ago
Wali Nazar
Senior Patient Experience Lead,
Bradford District Care NHS Foundation Trust

Submitted on 22/03/2023 at 09:07
Published on Care Opinion at 11:58

Hi Qasim, my name is Wali Nazar (Naz) I work with the Patient Experience and Involvement Team at BDCFT. Thank you for sharing your feedback. I am really sorry to hear you are not happy with the service you received after your referral and triage from one of our Community Mental Health Team's in Bradford.

I am very happy to support you in sharing your feedback with the appropriate manager of the service as an initial response to your care opinion story,

Please email me on involve@bdct.nhs.uk and address it for the attention of Naz.

You can also contact a member of our Patient advice and Complaints team 01274 251440 or via email to advice.complaints@bdct.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Qasim (the patient)

Hi Naz,

Thank you for your replying on here

I had an CMHT assessment referral during the first week of April 2023 and had no further update from the service since then.

I was not expecting a quick turn around time but would have thought after 3 weeks I would have heard something back

If you can assist with this please

Many thanks

Qasim

Update posted by Qasim (the patient)

Hi,

Just to provide a further update, I received a letter today in the post dated 03rd May 2023 from the CMHT team, that I have been discharged once again from the Community Mental Health Team.

A letter over to the GP for medicines to be reviewed but that's its. 2 out of 2 discharges from CMHT team. I didn't have high hopes from the services and they didn't fail to meet my expectations.

The story continues with my struggle to get the help I need. Not happy at all.

Kind regards

Qasim

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