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Care Opinion

Waiting times

Posted By ImCornish

"Waiting times"

About: Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics

(as a relative),

I’ve accompanied my mum to the fracture clinic at RCH 4 times in total and have dreaded all but the first one. The waiting times are utterly ridiculous. 2 hours at a time. The parking is £6 per time and the fuel to get there however much. It’s simply not good enough.

The nurses call you in and apologise for the wait but, they are just words. I rush home from work to support mum mum and waste my time because of the state of this awful hospital. I have missed appointments myself because of the time we have to wait to be seen being hours later than the appointment time. We always arrive on time yet always have to wait for hours. 

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Responses

Response from Natasha Andrews, Governance Manager, West Cornwall Hospital and St Michaels Hospital, Royal Cornwall Hospitals NHS Trust 13 months ago
Natasha Andrews
Governance Manager, West Cornwall Hospital and St Michaels Hospital,
Royal Cornwall Hospitals NHS Trust

Submitted on 24/03/2023 at 08:57
Published on Care Opinion at 08:57

Dear ImCornish

Thank you for taking the time for sharing your story with us. My name is Natasha Andrews, and I am the Governance Manager for Trauma Services at Royal Cornwall Hospital (RCH).

I am so sorry to hear of your long delays when you attended the Fracture Clinic at RCH with your Mum on several occasions. We would like the opportunity to discuss the points that you have raised so that we can give feedback to the team and learn from your experience.

If you would like to contact me directly my telephone number is 07818 430303 and I will be happy to discuss further or alternatively if you would like to raise your concerns formally, you can do this by contacting our Patient and Family Experience Team (Complaints) using the details below. They will ensure that your experience is investigated fully:

Email: rcht.patientexperience@nhs.net

Tel: 01872 252793

In the meantime, I will ensure that I share your story with the team so that they can reflect on your experience. Once again thank you for taking the time to share your story with us.

Kind regards

Natasha Andrews

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