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"Made me feel that I don't want to ask for help again"

About: Royal Alexandra Hospital / Acute Medical Unit (Ward 2) Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27) Royal Alexandra Hospital / Gynaecology (Ward 32)

(as the patient),

It saddens me that it has come to this to provide negative feedback to the NHS who I hold in a very high regard. I have had ongoing surgical and gynocology issues for several years and seem to get nowhere when I am admitted into hospital and neither of these departments seem to want to take ownership of me or my health issues. Often seeming to pass the buck from one department to the other. I am always told that I am medically complicated. 

I was admitted to hospital at the beginning of March with a suspected stroke as I was displaying several signs and symptoms of this. After more tests and scans I was moved to AMU where I spent a couple of days getting further tests.  Medics where unsure what was wrong with me and one suggested that I could have possibly had a TIA which could have been caused by the HRT that I was prescribed along with the hormone injection I received 4 weeks previous to this hospital admission. I was informed this was my best possible chance of stopping my heavy bleeding (this has been since August 2022). After speaking to several medical staff I repeatedly kept asking to see a gynaecologist while I was in hospital with these issues. I was told several times that they would come and see me and then that they were far too busy to come and see me. I was understandably very upset and angry about this as I believe that I was the HRT that caused this latest hospital admission. 

I was moved up to Ward 27 the same night that I received a very painful lumbar puncture with it taking at least 5 attempts to get through. I was in agony and really scared and stressed as I was still experiencing heavy bleeding and pain. The staff at ward 27 took very good care of me but yet again I was told by a doctor doing his rounds that they were not happy and they would get gynaecology to come and see me.  Finally someone was going to help me or so I thought. Yet again they refused to come and when I spoke to another doctor they said that they had suggested to try 2 drugs together to stop the bleeding and that they would book me an urgent outpatient appointment. I was so frustrated going round in circles all the time that I asked if I could speak to a consultant myself and I was told no and they wouldn't go back and ask again for me. Basically that was it. I can't tell you how broken this made me feel and how much this is having an impact on my mental health and well-being and what it is doing to my husband and little girl. 

I took the drugs and was told that I was being discharged later that day. After about 2 hours I started being violently sick and had to be given an anti sickness injection and couldn't go home. 

The treatment that I have experienced from the gynaecology department has been awful. I feel ignored and that they have placed no value in me and I have lost all faith in there ability to treat me as a patient. I am disappointed and disgusted and honesty they have made me feel that I don't want to ask for help again and I certainly don't want to come back in to hospital. 

I have since had to contact the hospital to ask when my urgent appointment is only to be told my consultant is no longer available and another one is leaving too. The first appointment they have is at the end of April and I was informed in the hospital it would be 2 weeks time.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 13 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 15/03/2023 at 13:15
Published on Care Opinion at 13:15


picture of Nicole McInally

Posted on behalf of Nikki Harvey, Senior Charge Nurse, Gynaecology

Dear Lucy41

Thank you for taking the time to share your experience on Care Opinion. I am very sorry to hear that you have been left feeling that you don’t want to ask for help again. As Care Opinion is anonymous, I would be grateful if you could get in touch so that we can discuss this. Can you please contact me via email: Nikki.Harvey@ggc.scot.nhs.uk

Thank you

Nikki

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