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"Was delighted it was still the same nurse"

About: Outpatients / Ear, nose and throat (ENT)

(as the patient),

Daisy Hill ICATS SN Ear Care appointment for above.  Was due July 2000. Very long waits , supposed to be 6 monthly.  Hearing was affected as have very narrow ear canals which are prone to blocking.  Had phoned but waiting times and waiting lists have got ridiculously long for this much needed service.

Was delighted it was still the same nurse I had seen previously-  represents all that is good about nursing.  Efficient, friendly, thorough and skilled.  Want to compliment service on it's staff.

Many other people also waiting though so want to ask why this service has not been given more sessions to clear the backlog caused by covid.

Given the demand and the increase in the numbers of elderly demand will continue to outstrip supply and satisfaction could be given simply for the want of minimal investment to purchase a few more sessions.

more sessions for ICAT nurse led care please. 

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Responses

Response from Josie Matthews, Lead Nurse, Surgery & Elective Care, Southern Health and Social Care Trust 12 months ago
Josie Matthews
Lead Nurse, Surgery & Elective Care,
Southern Health and Social Care Trust
Submitted on 07/04/2023 at 14:57
Published on Care Opinion at 14:57


Dear magpiefy83,

Thank you for taking the time to post your feedback on Care Opinion. Feedback like this is greatly valued and I will make sure that Ear Care Nurse is made aware of your lovely comments. Unfortunately due to Covid19 we were unable to continue to run the Nurse Led Ear Care clinics but these have recommenced and we have trained up more staff to help deliver more sessions which will help with reducing waiting times.

Regards

Josephine Matthews

Lead Nurse SEC

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