I contacted NHS 24s Mental Health Hub for the second time recently as I was struggling with suicidal thoughts and struggling to keep myself safe. I was connected to an Advisor. I found them to be so rude and condescending, they made me feel like I was wasting their time. I just found them so rude and arrogant and kept asking me why I felt the need to phone back in when I already had an assessment by the Mental Health Assessment Unit and Out-of-Hours CPN over the phone.
They also kept asking me why I was struggling to keep myself safe. At the end of my previous call, that call handler told me to phone back should anything change or worsen so I did just that.
This call handler made me feel as if I was wasting their time, I found them rude and condescending. They made me wish I never called back in. I didn't find their manner good for the situation. It’s deeply concerning that they were allowed to speak to me the way they spoke to me.
I’m sorry that I’m struggling so much with my mental health at the moment and won’t be calling back. I’d rather act on my thoughts than speak to someone like them again. I feel one bad egg is enough to ruin the box.
I felt like hanging up the phone on them, but knowing my luck they would have tried to call me back and/or given the nature of the call sent the Police or an Ambulance Crew to my door. But given what I felt was arrogance, that was a worry for me and was the only reason why I never hung up on them and continued with the call.
"NHS 24 Mental Health Hub"
About: NHS 24 / Mental Health Hub NHS 24 Mental Health Hub
Posted by SurvivingPsychiatry (as ),
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See more responses from Shona Lawrence
Update posted by SurvivingPsychiatry (a service user) 13 months ago
See more responses from Shona Lawrence