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"I cannot even imagine the pain my daughter was in!"

About: Royal Hospital for Children and Young People (Edinburgh) / Accident & Emergency

(as a parent/guardian),

I brought my daughter to A&E as she had hurt her arm at nursery and wanted to get it checked out, after a long wait we got an x-ray of her elbow down to her wrist and were told it was pulled elbow and a follow-up appointment was made.

We attended the follow-up appointment and were told it doesn't look like it is her elbow at all but maybe her wrist, so the sling we were originally given, we were told not to use and to use a tubigrip which did not support her at all!

Yesterday the nursery called me again as my 3-year-old daughter was uncontrollably upset, so I returned to A&E with her again. Another long wait, this time x-ray of her elbow and upper arm to find she has a fracture above her elbow!

My poor baby is now in a cast for another week after spending a week in pain, not treated correctly on first visit. I would like to add that my 3-year-old daughter is non verbal and being tested for autism, so the 3 visits have traumatised her! Especially when the doctor that thought it was pulled elbow tried to pop it back into place when it was actually a fracture! I cannot even imagine the pain my daughter was in! 

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Responses

Response from Karen Williamson, Clinical Nurse Manager, RHCYP, RHCYP Medical unit – Borthwick, Dirleton, Castle Mey, Dalhousie, ED, Out patients, Play and Specialist nursing team, NHS Lothian 13 months ago
Karen Williamson
Clinical Nurse Manager, RHCYP, RHCYP Medical unit – Borthwick, Dirleton, Castle Mey, Dalhousie, ED, Out patients, Play and Specialist nursing team,
NHS Lothian
Submitted on 17/03/2023 at 15:52
Published on Care Opinion at 16:14


Dear Claire27

I am saddened to hear your story around your experiences in the Emergency Department and the management of your daughter’s broken elbow.

I would like to know more about your experience so that I can understand more about what happened. Please can I ask you to get in touch with me directly at karen.williamson@nhslothian.scot.nhs.uk, or via our Patient Experience Team at feedback@nhslothian.scot.nhs.uk. If you would prefer to call, the phone number for the Patient Experience Team is 0131 536 3370. Their lines are open Monday to Friday 9am to 2pm.

Yours

Karen

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