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Ultrasound Scan

Posted By Service User FV

"Ultrasound Scan"

About: General practices in Forth Valley Golden Jubilee National Hospital / Outpatients

(as the patient),

So I was referred by my GP who is so thorough, efficient and patient-centred. Local Hospital busy so referred to Golden Jubilee National Hospital in Clydebank. 

Referral process went smoothly. Letter arrived in the post. Phoned to confirm. No problems. Then a family member became unwell with an infections illness. Informed them. Rescheduled very efficiently. Two weeks later. New appt letter arrived. 

Drove through. Followed directions on the website. No problems. Free parking and lucky to find a space. Main entrance. Reception. Directed to the department ie the Academy. Signage really on point. Found my way no problem. Clean, well cared for hospital building throughout. Staff in Radiology Academy Department lovely. Put me at my ease. Chatted freely with me. Checked COVID status. Again, warm, caring, efficient, professional patient-centred. Clear explanations given. Questions answered. Applaud NHS and staff at the Golden Jubilee Hospital. 

🌟🌟🌟🌟🌟👏👏👏👏👏

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Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 13 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley

Submitted on 09/03/2023 at 16:54
Published on Care Opinion at 16:54

Good Afternoon Service User FV

Thank you for sharing your kind words and sharing your story.

It is always really positive to hear that your GP provided you with an excellent standard of care with a person centred focus.

I hope you are well and once again thank you for your kind words.

Best Wishes

Caroline

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Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 13 months ago
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 17/03/2023 at 10:02
Published on Care Opinion at 10:02

Dear Service User FV,

Thank you for your feedback.

Our staff will be delighted to hear of your positive experience.

We wish well for the future and that you again for such kind comments.

Kind regards

Andrea

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