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"Poor access to A&E service"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Medical emergency assessment unit (MEAU)

(as the patient),

Transferred from Grantham A&E to Lincoln MEAU.  On arrival there was no beds & also 20 people in front of me waiting for beds. After 10hrs on a chair I was moved to the ward. I was then assessed, monitored & again moved to another part of a ward, this made me miss medications.

I was then told I was being moved to another ward but wasn't placed on a bay with other patients. My bed was wheeled into an old disused office/cupboard. This 'cupboard' had no privacy as there were glass windows on the door, bright lights permanently on as it's on a sensor not a switch & being an old office each time a patient rings their bedside bell it alarmed into this room I was in.

I was admitted for a severe allergic reaction, my skin was coming off in sheets but being moved around so much I didn't get any ointments/creams until an hour before I discharged myself (around midnight on a Saturday). I will not sit in a cupboard surrounded by files on gynaecology.

The staff are fantastic & are working beyond their limits, unfortunately we all know due to cut backs with other hospitals such as Grantham this is putting pressure & an obscene work load onto Lincoln hospital & it clearly cannot cope! 

On a different occasion I was unconscious & in VT for 2 hrs.  The 999 call handler told my husband to administer aspirin in the hope I'd not fire off blood clots. All Grantham ambulances are stuck at Lincoln waiting to drop off patients this meant there was no ambulance for me. 2hrs later an ambulance turned up on blues from Mansfield. 

I'm in my thirties & when out I play 'spot the defib' with my children..... its absolutely ridiculous & quite frankly - frightening. 

If Grantham can't have an A&E 24/7 at least make it a nurse led UTC unit to ease the burden on Lincoln hospital. 

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 14 months ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service
Submitted on 08/03/2023 at 13:27
Published on Care Opinion at 13:27


Dear Heartlikeamissfiringcar

Thank you for taking the time to share your experience with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance call taker and crews were able to help you in what must have been a scary time for you when you fell unconscious and required conveyance to hospital. We are very proud of our ambulance crews.

We are very sorry that it took two hours on that occasion to reach you but as you kindly point out, we are experiencing high demand on our 999 service with ambulances waiting to hand over patient care to hospital staff, who are equally as busy and struggling with bed spaces in recent months. EMAS and all hospitals, GP surgeries, community services and agencies are working tirelessly to review matters, explore alternative pathways for patients that may not need to attend A&E to try and reduce waiting times and improve patient experience. Please be assured that we are all focused on wanting patients to be at the right place at the right time, first time to receive assistance and support and are working closely to achieve this.

We always welcome feedback and if you have a specific incident you wish for us to look into in more detail, we would appreciate you sharing your comments with our Patient Experience team, with as much information as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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