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Mental Health Care Service - Community Care Support

Posted By Harry23

"Mental Health Care Service - Community Care Support"

About: Adult Mental Health Services - Community (City) / City East Local Mental Health Team (LMHT)

(as a service user),

I am a vulnerable adult with complex needs and receive full staff care, but I am also supported by the mental health service.

I have had a poor level of service when it comes to the mental health service, where my tablets/medication are left at last minute or no communication at all made by the service to keep me/family updated on my medication at all, especially when they run out.

I have to take my medication so I feel better, but often the case this is becoming an issue and area of concern as they will not be delivered in good time to avoid me panicking and causing me anxiety.

Medication

Medication


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Responses

Response from Nicola Brougham, Team Leader, AMH LMHT City East LMHT, Lavender House City East LMHT 13 months ago
Nicola Brougham
Team Leader, AMH LMHT City East LMHT,
Lavender House City East LMHT

Submitted on 07/03/2023 at 11:14
Published on Care Opinion at 11:42

Hello Harry,

Thankyou for your post.

I am sorry that you have received a poor level of service from the team, with getting your medication late or no communication.

I would really like to avoid any further panic and anxiety to you and your family.

Would it be possible please to phone the team - 0115 9691300 and ask for Nicola - that's me, and I will be happy to follow up and see what we can do to improve things for you.

Thankyou again and hopefully we can speak soon.

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