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"How I managed to burn my foot"

About: General practices in Greater Glasgow & Clyde Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Plastic Surgery & Burns

(as the patient),

I managed to seriously burn my foot with hot water at work and I never felt good at all☹️

Dear Chris,

Thank you for your referral to ward 45 burns unit.

I have an appointment  and I am currently waiting to go in to see the specialist.

I can't thank you enough for your kindness and compassion towards myself with regards to my injury.

Without your knowledge and vision I would have had to visit my GP which can be very frustrating.

It's good to know there still is an NHS when you need it most.

Update.

My appointment went very well and I was attended to by the lovely Joanne.

She has cleaned, applied one of their potions and redressed. Going back on Monday.

I will be taking off at least the next two weeks to allow this to heal.

Many Thanks again for your care.

Also, on the day of my accident 

Nurse Jackie (known to her colleagues at RAH A&E) dressed my wound. I can only praise her for her excellence and professionalism and how she reassured me of my injury. Her kindness and understanding should not go without praise from her superiors.

After two dressings at A&E I was referred to my GP. Unfortunately, this experience wasn't as pleasurable. I was greeted by one of the practice nurses that was to redress my injury. All I can say about this is it did not go well. Say No more. 

I believe it is time we, the General Public, tax payers, were allowed back to see our GPs by booking an appointment for face to face visits. How can you see a Nurse but Not a Doctor?

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 14 months ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC
Submitted on 06/03/2023 at 14:26
Published on Care Opinion at 14:26


Thank you IT2023

I will ensure to share your kind words with Chris and Jackie. It's great to hear such words as kindness and compassion being used - they do indeed go a long way thanks. Thank you also for recognising the onward referral to our "Burns" colleagues.

Proud to share your experience with the team and I wish you a speedy recovery.

Best wishes

Gerry

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