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Care Opinion

Switchboard is frustrating

Posted By Lecdec50

"Switchboard is frustrating"

About: Antrim Area Hospital

(as a service user),

It's very difficult to get through to switchboard and when I do they quite often don't listen to what I'm after and put me through to the wrong department. It's very frustrating.

Any help to improve the switchboard service would be greatly appreciated.

Many thanks.

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Responses

Response from Northern Health and Social Care Trust 14 months ago
Northern Health and Social Care Trust

Submitted on 15/03/2023 at 15:59
Published on Care Opinion at 15:59

Hi Lecdec50,

My name is Gregory McAuley, I am the Telecoms manager for the Trust and was sorry to hear that you are having difficulty with the switchboard. I would like to discuss this matter with you and reassure you that we will listen and take appropriate action.

If you would like to have a chat about this please ring me on 07809552841.

Gregory

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