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Been referred emergency appointment

Story from nhs.uk

"Been referred emergency appointment"

About: Manchester Royal Eye Hospital

After been referred back to this hospital by my gp for a emergence appointment and after gp tell would head by the 3rd of march and still waiting and going blind and still nothing rang them up and got a very rude lady who told me me waiting

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Responses

Response from Patient Experience Coordinator., Manchester Foundation Trust 11 months ago
Manchester Foundation Trust

Submitted on 02/06/2023 at 11:49
Published on Care Opinion at 11:49

We were very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experiences when trying to contact the hospital to find out about your appointment. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. The timeframes for urgent appointments depend upon the service you are referred to, for example for macular conditions the appointment should be within 2 weeks and for other urgent issues the appointment should be within 6 weeks. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number P023/0039 they will be able to discuss this with you.

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