This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Unable to book a blood test at reception

Posted By AKA

"Unable to book a blood test at reception"

About: Kapur Family Care

(as the patient),

Saw a clinician for an appointment and they advised patient to go to reception to book in for some bloods.

When we asked at the reception, the receptionist stated they couldn’t do this - their sole job is to book GP appointment and anything else they can’t do! 

They stated I needed to go home and ring the Practice so someone else could book an appointment for bloods! And this was the system they have in place - you cannot book for a bloods appointment in person! No concern as to whether I had access to a phone or the credit to even ring - how is this an acceptable practice to have in operation?

I then asked to speak to manegement - I was told that this wouldn't be possible, making things even more ridiculous! I have been told that others have had issues with getting to speak to senior practice staff as well.

Surely you can do better than this - a reception that can only book GP appts, and patients unable to speak to anyone in charge.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Noshaba Akhter, Kapur Family Care 13 months ago
Noshaba Akhter
Kapur Family Care

Submitted on 09/03/2023 at 16:48
Published on Care Opinion at 16:57

Dear Patient,

I would like to apologise on behalf of the surgery that you have felt the need to approach Care Opinion.

GTD healthcare is the provider of Phlebotomy services in Oldham. Appointments are available seven-days-a-week, between 8:00am and 6.3pm. Their Contact number is 0161 337 3469. Unfortunately Practice staff does not have access to their appointment system.

We advise patient to collect Blood labels and bag from the practice to take with them for their appointment.

Practice Manager is available to talk to patient on request, however sometime it is not possible due to pre-booked commitments. you can go to Kapur Family Care page to request a call back.

If you have any further questions, please do not hesitate to contact the surgery.

Yours Sincerely,

Complaints Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k