"Left me feeling like I was somewhat of an inconvenience"

I was advised to self refer to my local podiatry having been recently diagnosed with type 2 diabetes a while ago and my appointment was last week. 

I was fairly apprehensive about the appointment as I was a little embarrassed by my thickened toenails. 

The podiatrist who I saw left me feeling like I was somewhat of an inconvenience and that I shouldn't have been advised to self refer. They didn't introduce themselves and before I'd barely sat down gave me a list of things podiatry don't do.

It was along the lines of: we don't do routine foot care, we aren't a toenail cutting service, we don't do routine diabetes checks and they asked who looks after your feet just now? I didn't understand this last question and when it was repeated and I answered me, I felt they were sarcastic in their response 

They then had a cursory glance at my feet, said they would take the thickness off my toenails and clip them but I could do this at home in the future. And that was the end of my appointment. I was with them for less than 10 minutes. 

I came away feeling very disappointed and that it had been a waste of both of our time. I feel my nails looked worse after the treatment than they did before and indeed one nail had split down the centre. 

I was really hoping for a little more reassurance and perhaps some nail care advice. I'm confident with the skin care but the nail advice would have been helpful too. Instead I simply felt dismissed.

As a health professional who deals with patients daily, I would be sad if I ever felt my patients felt like this after my consultation as a little kindness and care goes a long way.