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Brilliant patient care and bedside manner

Story from nhs.uk

"Brilliant patient care and bedside manner"

About: Royal Devon & Exeter Hospital (Wonford)

We visited today with my 8 year old daughter who had an ear infection. We were seen very promptly in ENT by a lady doctor and then the Registrar. Both were professionally brilliant and so thorough. But the reason for the review is that I want to point out how wonderful both of them were with their bedside manner. They guided and comforted my daughter, who was in considerable pain, with amazing skill and patience and general kindness. I hope you can thank them personally as a result of this review as I understand I can’t name them here. Really well done and thank you both again 🥰

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Response from Royal Devon & Exeter Hospital (Wonford) 14 months ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 03/03/2023 at 18:31
Published on nhs.uk on 05/03/2023 at 18:15

Dear Ms Williams,

Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care your daughter received and would like to thank you very much for your positive feedback.

Kind comments such as yours are always gratefully received and are an encouragement to staff. To enable us to log this as a compliment and forward it to the relevant staff, please write to rduh.pals-eastern@nhs.net with your details such as full name, NHS or hospital number.

We hope she is doing well.

Kind regards

Sonya I Lucky

PALS office

Royal Devon University Healthcare (Eastern)

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