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Care Opinion

Mental health provision

Posted By The unhappy

"Mental health provision"

About: Cumbernauld Locality Support Service / Community mental health team outreach

(as a service user),

Despite it being a legal requirement to create a care plan for each patient and share it with them I have been refused access to my care plan by Cumbernauld CMHT.

It's bad enough they have completely dropped their duty of care over my mental health without having to fight to see my care plan

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Responses

Response from North Lanarkshire Health & Social Care 14 months ago
We have made a change
North Lanarkshire Health & Social Care

Submitted on 13/02/2023 at 12:03
Published on Care Opinion at 13:16

Dear "The Unhappy",

Thank you for sharing your concerns with us. The reason you were refused access to your care plan was the nurse wanted to be given the opportunity to discuss your care plan with you.

The purpose of a care plan is for shared decision-making to achieve joint goal setting by the clinician and the patient

We really appreciate you taking the time to provide feedback as it helps improve our services.

Evelyn Ryan

Service Manager

NHS Lanarkshire.

Response from Trudi Marshall, North Lanarkshire Health & Social Care Partnership 14 months ago
Trudi Marshall
North Lanarkshire Health & Social Care Partnership

Submitted on 17/02/2023 at 13:51
Published on Care Opinion at 15:16

picture of Trudi Marshall

Dear unhappy

I am sorry that you have had difficulty accessing your care plan. To support development and agreement of a care plan we always try to do this in collaboration with you. This allows the final version to be discussed, agreed and shared. If you contact your CPN I am sure that they will arrange an appointment to facilitate this.

I hope this helps in you accessing your care plan.

Best Wishes

Trudi

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Response from Marie Rooney, Associate Director of Nursing, Mental Health, Learning Disabilities and Addictions, North Lanarkshire Health & Social Care 14 months ago
Marie Rooney
Associate Director of Nursing, Mental Health, Learning Disabilities and Addictions,
North Lanarkshire Health & Social Care

Professional lead for nursing

Submitted on 17/02/2023 at 16:14
Published on Care Opinion at 16:52

Hi,

thank you so much for your feedback. We rely on this to help improve the care we offer. Could you please contact Patient Affairs so that we can take forward your concerns.

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