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"Diligent and professional support"

About: Older People’s Services / Hospital at Home Northern Sector

(as a staff member posting for a carer/relative),

Letter received from wife of patient from Limavady area

We have once again benefitted from the excellent and very effective care provided by the Acute care at home service for older people.  This outstanding service was able to help my very ill husband in January 2023 bringing him out of the acute phase within a few days.  Once again, we are so thankful that his infection was treated at home thereby avoiding an expensive stay in hospital and the potential to become a ~"bed blocker"- surely a win-win result in the current crisis in the NHS. In our experience, it makes sound economic sense not only to continue, but indeed expand this cost-effective provision and so continue to meet the needs of the elderly in the community.

We would like to both thank and praise every member of the team who cared so diligently and professionally to my husband.  Please pass on our family's gratitude for all the care and help we received.

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Responses

Response from Maire O Hara, Sister, Acute Care at Home ( Community team PCOP), WHSCT 14 months ago
Maire O Hara
Sister, Acute Care at Home ( Community team PCOP),
WHSCT

Sister band 7 Acute Care At Home

Submitted on 16/02/2023 at 18:46
Published on Care Opinion at 18:46


picture of Maire O Hara

Thank you very much for this very positive feedback.

I am very happy to hear that your husband received very good service from our Team.

As a previous Patient it is a compliment in itself to welcome us back to your home to care for your loved one.

I hope in the future that our Team can expand to enable to look after more people in their own home with the people who love them.

Your kind comments will be shared with the Team.

Regards Sr O Hara

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