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"A distressing and concerning experience"

About: Derriford Hospital / Pain Management

(as a service user),

I saw a nurse at the pain management clinic, it was a distressing and concerning experience. I have fibromyalgia, spinal problems and hip and knee problems. I’m in a lot of pain all the time.

The nurse was condescending and quite intimidating, I felt like I was a nuisance and shouldn’t have been there. The nurse talked to me like you might talk to someone with learning difficulties, saying to me that I spend lots of time indoors because it’s my safe space, as if to say I have mental health problems, not seeming to accept I spend time indoors due to not being able to walk very well. 

The nurse kept insinuating that it’s in my head and if I let myself I can do anything, no offer of any pain relief, acupuncture or anything helpful, just wanted to palm me off on a group, for making people believe their pain is in their head, very concerning!

Apparently, you have to accept the pain, shut up and get on with it, even when several consultants have told you your problems are very real.

In my view, the pain clinic’s attitude really boils down to: the NHS can’t cope with these sorts of things and so they just tell you it’s your problem, get on with it. 

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Responses

Response from Derriford Hospital 15 months ago
Derriford Hospital
Submitted on 09/02/2023 at 07:22
Published on nhs.uk at 08:57


We are sorry that you are feeling this way following your consultation. If you would like to get in touch with PALS so that we can investigate this please do so. PALS details are 01752 439884 or you can email them at plh-tr.PALS@nhs.net.

Please quote reference 70919 so that we can align the two contacts.

Many thanks

With best wishes

Rachael Buller (Mrs)

Service Line Cluster Manager

ENT & Audiology, Chronic Pain, Main OPD and Neurosurgery

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