"Disgusting"

Recently had to have cancer surgery - amputation. Dim and dreary unit. One of the nursing staff didn’t seem to have basic reading/writing skills when attempting to take my details. When I thought my details were taken, I explained it would be difficult to get home on the same day. This was ignored. Prior to surgery, I was frogmarched and made to a phone the person who I had stated was my next of kin. I was then told to ask them to call for me later that day. I had not been told previously about any aftercare plan and (due to severity of operation) thought I might be kept in overnight. After surgery, when my elderly next of kin arrived, I was promptly ejected without any kind of walking aid, transport or offer of overnight accommodation. I will always remember the excruciating pain I endured, having to struggle to move to get my way to Waterloo Station. It was rush hour and I had to stand on the train. The pain was unbearable; burning and gnawing at the amputation site. Despite being given paracetamol and codeine the pain the next day made me scream and cry. Calling the hospital I was advised to “call 911” which shows you the minimal knowledge of the staff there, obviously gained from American television shows. How a hospital could treat patients like this beggars belief. Disgusting lack of care, knowledge of their own processes or consideration for others, which results in endangerment to patients’ health. Avoid.