"Opal House Wythenshawe hospital"

Received a voicemail from a carer at Opal House to say that my mum was to be discharged and if keys weren’t immediately made available then they would enlist a locksmith to change the locks and gain entrance to an empty house with no central heating, hot water and anyone being there to support her.

In other words, breaking and entry without consent which constitutes criminal damage. I found their  tone was sarcastic, condescending, bullying and threatening and more importantly totally uncaring and without consideration to my mum’s situation.

If this is the attitude and approach they take in dealing with old people, then they had no place working with them. I have found it to be absolutely shocking, disgusting and could have potentially fatal consequences.