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Care Opinion

Professional, empathetic and efficient service.

Posted By Happy green eyes

"Professional, empathetic and efficient service."

About: Royal Cornwall Hospital (Treliske) / Ophthalmology St Austell Community Hospital / Minor Injuries Unit MIU

(as the patient),

Attended St Austell MIU for an injury to my eye  

Received excellent diagnosis and primary care. 

A follow up appointment was arranged at the main hospital eye unit at Truro, where I received excellent care from Louisa and the team. I was in and out in 15 minutes. The object painlessly removed from my eye. Professional, empathetic and efficient service. 

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Responses

Response from Becky Lewis, Patient Experience Officer, Patient Experience Team, Cornwall Partnership NHS Foundation Trust 15 months ago
Becky Lewis
Patient Experience Officer, Patient Experience Team,
Cornwall Partnership NHS Foundation Trust

Support the Patient Experience Manager in responding to and working with patients to review care.

Submitted on 23/01/2023 at 15:45
Published on Care Opinion at 15:45

picture of Becky Lewis

Dear Happy Green Eyes

Thank you for leaving the St Austell Minor Injury Unit such lovely feedback. They are very pleased with the feedback and are glad that you managed to get a follow up appointment for continued treatment.

Many thanks

Becky

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Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust 15 months ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/01/2023 at 16:04
Published on Care Opinion at 16:04

Dear Happy green eyes,

Thank you for taking the time to leave feedback for the Eye Unit.

I am delighted to hear that with us in the Eye Unit, you feel that received excellent care from Louisa and the team, and that you were seen in such a short time!

I will be sure to pass this feedback back to the team.

Thanks

Kerry Trembath

Senior Staff Nurse

RCH, Ophthalmology

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 14 months ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/02/2023 at 15:43
Published on Care Opinion at 15:43

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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