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Care Opinion

Not happy with transport services

Posted By eagledk46

"Not happy with transport services"

About: Scottish Ambulance Service / Patient Transport Service

(as the patient),

I should have attended my outpatient’s department appointment today.  However, as a wheelchair user that needs assistance to get in and out of transport and my wheelchair I am only able to get a lift to the hospital.  The cost of a taxi to bring me home is £22.

I have tried unsuccessfully all day to get through to the ambulance service to book transport home without any success. This has meant I have now missed my appointment.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 15 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 18/01/2023 at 11:24
Published on Care Opinion at 11:24

Dear Eagledk46

Thank you for taking the time to leave your feedback. I am sorry to learn of this experience. I can understand how frustrating this must have been for you.

I would like to have this matter fully looked into for you. To allow me to do so, please may I ask you contact our team at sas.feedback@nhs.scot with your name, address and phone number. This will help us to investigate this matter for you

I look forward to hearing from you

Lesley

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