This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Efficient and helpful staff

Posted By elliemc

"Efficient and helpful staff"

About: University Hospital Wishaw / Ambulatory Care

(as a service user),

My wife had to attend the Ambulatory emergency ward one evening in January 2023 and all  the staff were most professional , efficient and helpful. I would like to mention the CSW Cara who was on duty during this time who was extremely professional and friendly and also made me a  lovely cup of tea when my wife was receiving tests and treatment from a very professional, efficient and friendly female doctor.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 16 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 20/01/2023 at 12:09
Published on Care Opinion at 12:09

picture of Jennifer Montgomery

Dear elliemc,

Thank you for taking the time to feedback to us about you and your wife's recent experience at University Hospital Wishaw, Ambulatory Care. I am pleased you received excellent service from our professional team. It will be a pleasure to share your feedback with them.

Kind regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 16 months ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 20/01/2023 at 14:06
Published on Care Opinion at 14:06

Dear elliemc,

Thank you for taking the time to tell us about your recent experience within our Medical Ambulatory Care Unit at Wishaw. I am delighted to hear that you and your wife had a positive experience and that you were well looked after by Cara- she is indeed very professional and friendly and she does make a lovely cup of tea. I will be happy to share your comments with Cara and the team.

I hope your wife is recovering well.

Best wishes, Julie.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k