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"Unsettled and upset"

About: Queen Elizabeth University Hospital Glasgow / Gastroenterology (Stomach and gut problems) Wards 8b, 8c &8d

(as a relative),

My husband was moved to ward 8B he has been so unsettled and upset. Some of the staff there are going into his room with the wrong attitude and he’s not cooperating because of this.

There have been things put on the board that he likes and dislikes but no attention is being paid to it. He can’t eat butter or margarine but at lunchtime he always gets a sandwich with butter.

If the staff had the attitude they have in ARU4 things would progress much easier and quicker and I would be able to get him home.

I feel some of the Healthcare Support Worker’s (HCSW's) don’t have a compassionate or caring bone in their body, disgusting. Also when I went into the room my husband was asking to go to the toilet, he is a very proud man and he was told to do it in the pad on the bed. I think this will cause him to become less mobile and possibly incontinent which I’m not accepting.

I work in care and I’ve seen the way people sometimes deteriorate after  coming out of hospital and I’m sorry that isn’t happening to my husband.

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Responses

Response from Laura Wilson, Lead Nurse, Medicine, Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 16 months ago
Laura Wilson
Lead Nurse, Medicine, Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde
Submitted on 16/01/2023 at 17:43
Published on Care Opinion at 22:14


Dear chassismq45

Thank you for taking the time to feedback. We always want to make things better for our patients and all feedback is valuable to us.

I am sorry to hear of your relative's experience in Ward 8b. I would be grateful if you could contact me at laura.wilson@ggc.scot.nhs.uk as Care Opinion is an anonymous site and I wish to look into this.

Kind regards

Laura

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