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All the staff I dealt with were fabulous and friendly

Posted By Peeppeep

"All the staff I dealt with were fabulous and friendly"

About: New Victoria Hospital / Out-of-hours GP service NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / Initial Assessment Unit

(as a service user),

I recently was concerned that I was developing a Deep Vein thrombosis. I have chronic health problems so this was a possibility and I had worrying symptoms.

Despite the immense pressure the NHS is currently under, I was still so impressed by the efficiency, quality and professionalism of the service I received via NHS24, the GP out of hours service at the Victoria Royal infirmary in Glasgow and then at the Immediate Assessment Unit at QEUH the next day. Yes, I had to wait for quite long periods of time at each stage of the process, but all the staff I dealt with were fabulous and friendly. Within 24 hours I had appropriate blood tests, an ultrasound scan and given the all clear. We are so lucky to have this NHS- don’t let it fail. Thank you NHS GGC XXX

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Responses

Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 15 months ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 12/01/2023 at 17:21
Published on Care Opinion at 17:21

Dear Peeppeep,

Thank you for taking the time to share your experience on Care Opinion. We are pleased to hear of your experience with our staff at the New Victoria GP OOHs and the care you received. We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at GP Out of Hours. This would also give the opportunity to look into the time you waited to be seen in GP OOHs and any learning we can take to improve on this. If you wish to provide any further detail, then please don't hesitate to get in touch with myself at Raylene.McLaggan@ggc.scot.nhs.uk

Take care and best wishes to you.

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 15 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 12/01/2023 at 19:13
Published on Care Opinion at 19:13

picture of Shona Lawrence

Hi Peeppeep

I hope you ae doing well. It sounds as though you have had a worrying time in relation to your health. Fantastic though that you got the all clear.

Thanks so much for sharing your experience. I see Raylene from NHSGGC has already replied to you which is great.

I respond in relation to your call to NHS 24. From what you have shared, it appears our staff recognised you required onward care and made the necessary arrangements. It's fantastic to see that all staff were fantastic and friendly.

We like to share Care Opinion stories with staff as it reinforces for them the valuable contribution our staff have in a patient's journey of care. If you wish to contact me with further detail, I would be delighted to hear form you. You can call on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes

Shona

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