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"Medical care excellent!"

About: Perth Royal Infirmary / General Surgery

(as a service user),

Note from Care Opinion: The picture below was provided with our freepost leaflet. Please, find the picture transcribed below:

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Arrived nervous about surgery - soon felt in very capable hands! Admiration for all staff increased over my five day stay! A good experience!

-> Medical care excellent! Doctors and nurses took time to answer my questions.

-> All staff introduced themselves as they came into my room, were cheerful, nothing was too much trouble.

-> Bathroom facilities very clean.

-> My room and the Ward 2 was on at first, were nicely heated - not too overpowering.

-> When I walked along the corridor for exercise I enjoyed chatting with the staff. 

-> My temperature, blood pressure, blood sugar taken regularly - which was very reassuring. 

-> Regular updates why my going home was delayed (for further tests).

-> Meals and hot drink provided regularly and good quality. When I could only swallow soft food, the nurse found more fruit in syrup for me. 

-> Only negatives, some of the clocks had the wrong date on them and my bed was only re-made once - but I only say this to balance this feedback.

-> Beautiful views of the Scottish countryside from my windows - very soothing.

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Responses

Response from Kerstin Poppe, NHS Tayside 16 months ago
Kerstin Poppe
NHS Tayside
Submitted on 06/01/2023 at 15:36
Published on Care Opinion at 15:50


Thank you for your feedback. It is always appreciated.

I am delighted to hear that you had an overall good experience and I will share this with my team.

Regards,

Kerstin

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