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Treated with respect, kindness and genuine warmth

Posted By severitygm54

"Treated with respect, kindness and genuine warmth"

About: End of life care / Marie Curie nursing Fife Community Services / District Nursing General practices in Fife

(as a relative),

My Dad received the most wonderful end of life care, enabling us to keep him at home until he passed away, as he and we as his family wished. We couldn't have managed this without the amazing and compassionate care of the carers, district nurses and Marie Curie nurses who all assisted us in my Dad's final weeks.

We were provided with all the equipment and help that we could possibly need, ensuring that my Dad was comfortable at all times. He was treated with respect, kindness and genuine warmth, and we will always be grateful for that.

My heartfelt thanks to everyone who made it possible for us to share Dad's final weeks in the comfort of his own home, surrounded by his family.

A special thank you to the nurses from Bennochy Surgery in Kirkcaldy, the Marie Curie Nurses from Glenrothes and his wonderful carers Joy and Jill.

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Responses

Response from Jane Douglas, Lead Nurse, Community Nursing, Health & Social Care Partnership 15 months ago
Jane Douglas
Lead Nurse, Community Nursing,
Health & Social Care Partnership

Submitted on 13/01/2023 at 09:08
Published on Care Opinion at 12:21

Thank you for taking the time to share your expirence at what must be such a difficult time for you all. It is lovely to read that our service were able to support you and your family to ensure your fathers wishes were fullfilled and that he remained at home surrounded by his family. I shall share your feedback with the District nurses and Marie Curie nurses which they will gratefully appreciate. Thank you

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 15 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 13/01/2023 at 14:21
Published on Care Opinion at 14:21

picture of Siobhan Mcilroy

Dear severitygm54

Thank you for taking the time to post on Care Opinion. NHS Fife welcomes all feedback. My name is Siobhan McIlroy and I am the Head of Patient Experience. I am sorry for the delay in you receiving a response.

Firstly I want to say that I am sorry for your loss. It is lovely of you to post such positive feedback on care opinion during such a difficult time.

I am pleased to hear that you and your family were able to spend precious time together at home with your Dad during his final weeks, as you all wished.

It was also is lovely to hear that everyone involved in your dads care was respectful, kind, warm and genuine. All this helps to make a terrible heartbreaking time just a bit more bearable.

Again thank you for taking the time to share such a personal experience on Care Opinion. Take care, Siobhan McIlroy.

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Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife 14 months ago
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife

Submitted on 17/02/2023 at 09:45
Published on Care Opinion at 09:45

picture of Theresa Rodigan

Posted on behalf of Erica Henderson, Practice Manager, Bennochy Medical Practice

Dear severitygm54

We are sorry for the loss of your father, and appreciate you taking the time to share your experience of the team involved. This has been shared with those who cared for your father, and we would like to thank you for providing this feedback at what must be a difficult time for you all.

Many Thanks,

Erica

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