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How must the patient's feel?

Posted By flutezn38

"How must the patient's feel?"

About: Adult Mental Health / Ward 2 (Adult Mental Health)

(as a relative),

I had a relative admitted to ward 2.

Very disappointed with the care. Had nurses swear at them, attitude of nurses appalling for a mental health ward.

I felt as a visitor belittled by nurses how must the patient's feel


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Responses

Response from Marie Rooney, Service Manager, Mental Health and Learning Disability Service, NHS Lanarkshire 16 months ago
Marie Rooney
Service Manager, Mental Health and Learning Disability Service,
NHS Lanarkshire

Submitted on 04/01/2023 at 10:52
Published on Care Opinion at 11:05

I'm so sorry to hear of your experience. I would be grateful if you could give more details through our Patient Affairs Department, so that we can look into your concerns, address them and learn from them. Many thanks.

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Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 16 months ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 05/01/2023 at 10:30
Published on Care Opinion at 10:30

Dear flutezn38

Thank you for taking time to feedback on your experience, we always want to make things better for patients, visitors and families. We take all feedback seriously and I am sorry to hear of your experience,

Can I please invite you to contact Patient Affairs in regards to this, so they can understand the issues in more detail and respond to you personally.

PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk Tel no. 01698 752800 Option 2

Kind regards, Karen

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