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"Amazing treatment"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Clinical assessment unit Forth Valley Royal Hospital / General medicine

(as the patient),

I was taken to A&E by my wife on the advice from our doctors surgery beginning of December PM and was processed by the amazing staff at the Accident and Emergency department. Without their kind words and amazing professionalism I would still be fighting the age old man knows better syndrome and not back to almost 100% health.

I was admitted that evening and given the required care, treatments and medication to aid my recovery. It was rough at times however, all the NHS staff I came into contact with made it a lot easier for someone who has never been admitted to hospital at the ripe old age of 55.

I would personally like to thank the staff of the Clinical Assessment Unit and ward B32 for the care and attention given which resulted in an earlier than usual discharge due to my health improvement.

However, I would specifically like to make a huge call out and thank you to the following Accident and Emergency staff:

Hannah (didn't get her surname) - Triage Nurse - who was so kind, caring and efficient in her work.

Scott - Nurse - who took all vitals' and kept me laughing with his positivity.

Dr. Mo - A&E doctor - without his caring, thorough and professional manner topped up with his light hearted but informative way I would have left the hospital that night vowing to take paracetamol and I dread to think what condition I would be in today if I had.

Debbie (didn't get her surname) - Clinical Assessment Unit - kept me laughing, informed and cared for until a bed was made available.

I cannot thank you enough for my continued recovery.

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Responses

Response from Alison Howitt, Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12, NHS Forth Valley 16 months ago
Alison Howitt
Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12,
NHS Forth Valley
Submitted on 29/12/2022 at 09:16
Published on Care Opinion at 09:16


Thank you for taking the time to share your recent experience with us. I do hope that you are recovering and taking time to rest. You kind words and positive comments will be shared with teams and individuals you have mentioned, I know they will be much appreciated.

best wishes Alison

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Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 16 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 30/12/2022 at 21:37
Published on Care Opinion at 21:37


Dear Ricky Rocket

Many thanks for taking the time to post about your positive experience within the clinical assessment unit during your recent admission.

I am delighted to hear that you felt your whole experience was very thorough and efficient. I will feedback to each of our teams thank you

I wish you well in your recovery

best wishes

pam

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