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The care they provided was exceptional

Posted By A thankful service user

"The care they provided was exceptional"

About: Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Trauma & Orthopaedics

(as the patient),

I had the misfortune of breaking my ankle but the care that I received in the Royal Victoria Hospital from the second I came through the door was fantastic. From the staff in ED to the Nurse Practitioner and Physio staff in fracture clinic I knew that I was in good hands. My fracture required surgical fixation so I was admitted to ward 2E and I can not praise the ward staff highly enough. Even though they were rushed off their feet, nothing was too much for them - they even sang happy birthday to me as I was in hospital for my birthday. The care they provided was exceptional despite having extra beds opened on the ward and they always had time to listen to what was important to their patients and never made anyone feel that they were wasting their time and even joined in with some of the ‘interesting’ conversations that we were having in the bay. 

They encouraged their patients to be as independent as possible but were always ready to step in and help if needed. 

The 2E staff are truly amazing individuals and deserve more recognition than this brief message can possibly demonstrate. 

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Responses

Response from Catherine McQuade, Belfast Health and Social Care Trust 7 months ago
Catherine McQuade
Belfast Health and Social Care Trust

Submitted on 24/09/2023 at 17:37
Published on Care Opinion on 25/09/2023 at 08:31

Good afternoon,

apologies for the delay in responding to your story. My name is Catherine and I am one of the senior nurses working in the Belfast Trust. I am sorry to hear of your injury however I am delighted to learn that the care your received was in your own words 'fantastic'. Ward 2E falls under my remit and I will ensure I share your story with the staff.

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Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 6 months ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 04/10/2023 at 09:23
Published on Care Opinion at 09:23

Dear A thankful service user,

My name is Linsey Sheerin and I am the Divisional Nurse for Urgent and Emergency Care at Belfast Trust. Thank you for taking the time to share your experience on Care Opinion. Despite the currently pressures with the Health and Social Care system our staff work tirelessly to ensure that patients feel safe in our care. Please do not underestimate the impact your kind words will have on them, I will ensure that your lovely comments are shared with the team.

I sincerely hope that you are making good progress in your recovery

Linsey

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