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"Top notch treatment"

About: Mater Hospital / Covid Outpatient & treatment service

(as a service user),

I tested positive for COVID this week. Going by past experience and being clinically extremely vulnerable, I knew I would be very ill from COVID unless I got antiviral treatment ASAP. After reporting the positive COVID test, Doc Gemma phoned and went through my medical history then booked me in for antiviral treatment.

I received 3 days of IV antivirals in the Mater COVID Outpatient and Treatment Service.

Eddie, Des and Connor were absolutely amazing. I was very unwell for the first two days and was made to feel at home whilst receiving top notch treatment. Everyone was so helpful, they couldn’t have done more. I felt low and they cheered me up, it was a lovely relaxed, yet professional and caring environment. I had a temperature - which was very well monitored and I was at ease knowing these guys were looking after me.

**Eddie, Des and Connor made a bad situation better and I’m eternally grateful.**

It’s unbelievable that they risk their safety to make COVID-positive individuals better - whilst having a laugh and cheering us up.

My heartfelt thanks goes to the team, I left with a smile, feeling significantly better and with the knowledge that these antivirals stopped me from getting far worse. In my view, these guys need a medal, they see the true extent of COVID and its devastating effects.

Many thanks

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Responses

Response from Jane Sheridan, inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH, BHSCT about a year and a half ago
Jane Sheridan
inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH,
BHSCT
Submitted on 30/12/2022 at 16:09
Published on Care Opinion at 16:09


dear Jen B

my name is Jane Sheridan and I am the service Manager for the service. Thank you for your very kind words regarding the Nmabs/antiviral therapy service. I will ensure that team, especially Des/Eddie and Conor receive the great feedback. We are so pleased that you had such positive care and hope your now feeling better.

kind regards

Jane

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