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"The staff were fantastic"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Royal Infirmary of Edinburgh at Little France / Vascular Surgery

(as the patient),

I had a heart attack, and again on the next day. At first I thought it was bad heartburn, but it got really bad so we went to A&E. It was so busy and the staff were fantastic, treating me with dignity and care throughout. I was assessed and monitored for 20 hrs while we waited on a bed in the cardiac ward. Prior to the transfer into the ward, I had another episode and this time it was excruciating, but at the time I was being looked at by the cardiac Dr, so instant care was on hand. I was later transferred to Ward 103. 

In 103 I was very well looked after by ALL the staff who attended to me. Very good information and I always knew what was going on. I was taken to theatre and I had my procedure, which included a balloon blown up in my small artery opening my blood flow. During this I was constantly spoken to and was told how it was going (pain was excruciating) and given meds to relax me. The aftercare in the ward once again was great. 

I just want to say thank you to all the doctors, nurses and everyone else who looked after me at this very scary time.

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 16 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 23/12/2022 at 16:54
Published on Care Opinion at 16:54


picture of Michelle Jack

Thank you so much for taking the time to send us this positive feedback. I am pleased we helped make a difficult time a little bit easier the team will be very happy at that and I will make sure they get this.

Take care and hope you are recovering well.

michelle

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Response from Emer Shepherd, General Manager Emergency, Acute & General Medicine, Emergency, Acute & General Medicine, Royal Infirmary Edinburgh - NHS Lothian 16 months ago
Emer Shepherd
General Manager Emergency, Acute & General Medicine, Emergency, Acute & General Medicine,
Royal Infirmary Edinburgh - NHS Lothian

General Manager Emergency, Acute & General Medicine

Submitted on 23/12/2022 at 18:12
Published on Care Opinion at 19:41


Dear Kev28

Many thanks for taking the time to post your feedback. I am delighted to hear that you had a positive experience in our Emergency Department and I will pass your compliments on to my teams. Hopefully you are feeling better and I wish you a speedy recovery.

Best wishes

Emer

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