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"Great Service for my dad"

About: General practices in Forth Valley

(as a relative),

My dad had an appointment at Forth Valley hospital for a consultation on his treatment and was given a prescription there and then for pain relief which had to be authorised by his GP . I dropped it off at his practice and was met by a lovely , young Receptionist who understood the urgency of his morphine and made a call to check to see if a GP could countersign it . She asked me to call back at 5 pm to check to see if this had been done . I called at 5pm and was told someone would call me when ready . Edwina did , and I was able to collect that evening . Excellent service from Viewfield medical Practice which is often criticised for poor service . I am delighted they could help which meant Dad could get a decent sleep which he has been deprived of for weeks due to extreme pain . Thank you to all who assisted yesterday .   

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Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 16 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley
Submitted on 22/12/2022 at 15:25
Published on Care Opinion at 15:25


Hi Bofa31

Thank you for taking the time to write to us and share your experience with Viewfield Medical Practice.

It is always lovely to hear good feedback from our patients and I'm sure the Practice will be delighted to receive such positive feedback.

Many thanks again

Caroline

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